Shipping policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). Weekend and holiday orders will be processed on the next business day.

2. Shipping & Delivery Time

We offer worldwide standard shipping. The estimated delivery time is 30–45 business days after shipment. This timeframe includes international transit and customs clearance. Delivery estimates are not fully guaranteed, due to potential global logistics fluctuations.

3. Shipping Restrictions

We ship to most global regions. We reserve the right to suspend shipping to high-risk, sanctioned, or logistically unstable areas at our discretion.

4. Order Tracking

A tracking number will be sent via email once your order ships. Tracking details may take 3–7 business days to update due to carrier system delays. Temporary tracking lag does not qualify for disputes or refunds.

5. Customs & Duties

International shipments may incur local import taxes, duties or clearance fees. All customs-related charges are the customer’s responsibility. We do not cover or reimburse these fees and are not liable for customs delays or package detentions.

6. Delivery Delays

Delays may occur due to customs inspections, weather, carrier backlogs, force majeure and other uncontrollable factors. The 30–45 day window includes buffer time for common logistical issues. Minor delays within the estimated timeframe are not eligible for refunds. Please contact support for orders with extended no-update delays.

7. Address Errors & Returns

Customers must provide an accurate delivery address. We are not responsible for undelivered, misdelivered or returned packages caused by incorrect address information or missed pickup. Customer-side return issues are not eligible for full refunds.

8. Order Cancellation

Free order cancellation is available only before processing and shipment. No cancellations will be approved once order processing has started.

9. Policy Revision

We reserve the right to update this shipping policy without prior notice. All shipments are subject to the latest official policy.

10. Customer Support

For all shipping-related inquiries, please contact our support team. We will respond within 24–48 business hours.